Privacy Policy

1. Introduction

Welcome to www.petpeople.cy (“Website”). This Privacy Policy explains how AP PET PEOPLE LTD ("we", "our", or "us") collects, uses, discloses, and safeguards your information when you visit our Website or make purchases from our online pet store. We are committed to protecting your personal data and respecting your privacy. By using our Website or providing your data, you acknowledge that you have read and understood the practices described herein.

2. Data Controller and Contact Details

AP PET PEOPLE LTD is the data controller responsible for your personal data.

Contact Information:
Company Name: AP PET PEOPLE LTD
Address: Gianni Ritsou 2, Agios Athanasios, 4107, Limassol, Cyprus
Email: info@petpeople.cy
Telephone: 77777422

3. Information We Collect

We may collect, process, and store the following types of information:

• Personal Identification Information: Name, email address, postal address, phone number, and other contact details when you register an account, place an order, or contact us.
• Payment Information: Payment details (such as credit/debit card numbers and billing addresses) that you provide during transactions. Note that payment processing is handled by our trusted third-party provider, Viva Wallet, and we do not store sensitive payment data on our systems.
• Order and Delivery Information: Details regarding products ordered, delivery instructions, and transaction history.
• Technical Data: Information such as your IP address, browser type, operating system, and usage data collected via cookies and similar technologies.
• Other Information: Any other information you voluntarily provide when interacting with our Website or customer service.

4. How We Use Your Information

We use your personal data for the following purposes:

• Order Processing and Delivery: To process your orders, manage transactions, and deliver products efficiently.
• Customer Service: To respond to inquiries, address support requests, and provide customer updates.
• Personalization: To enhance and personalize your experience on our Website.
• Marketing and Promotions: With your consent, to send newsletters, updates, promotional offers, and other information that may interest you.
• Legal Compliance: To comply with applicable legal obligations, enforce our Terms of Service, and protect the rights, property, and safety of our users and the public.

5. Legal Basis for Processing Personal Data

We process your personal data in accordance with applicable laws, including the GDPR. Our legal basis for processing includes:

• Contractual Necessity: To provide and support our services as requested by you.
• Consent: Where you have given explicit consent (e.g., for marketing communications).
• Legal Obligations: Where required by applicable laws or regulations.
• Legitimate Interests: To pursue our legitimate business interests, such as improving our services, provided these interests do not override your rights and freedoms.

6. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Trusted third-party partners, including our payment processor Viva Wallet, who assist with payment processing, order fulfillment, shipping, marketing, and technical support. These providers are contractually obligated to protect your data.
• Legal Authorities: When required by law or legal process to disclose your data for regulatory or law enforcement purposes.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction process, subject to applicable laws and contractual safeguards.

We do not sell your personal data to any third party.

7. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. For more details on our use of cookies, please refer to our Cookie Policy available at www.petpeople.cy/cookies.php. You can adjust your browser settings to refuse cookies; however, this may affect your ability to use certain features of our Website.

8. Data Security

We employ appropriate technical and organizational measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. Our security measures include the use of SSL encryption during data transmission, regular security reviews, and limited access to personal data among our staff.

9. Data Retention

We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the nature of the data and the purposes for which it is processed.

10. Your Rights

Depending on your jurisdiction, you have the right to:

• Access: Request access to your personal data.
• Correction: Request correction of any inaccurate or incomplete information.
• Erasure: Request deletion of your personal data, where applicable.
• Data Portability: Request that your data be provided in a structured, machine-readable format.
• Objection: Object to our use of your personal data, particularly for direct marketing.
• Restriction: Request the restriction of processing your data under certain circumstances.
• Withdrawal of Consent: Withdraw your consent for data processing where consent is the lawful basis.

To exercise any of these rights, please contact us using the details provided above. We may require additional information to verify your identity prior to processing your request.

11. International Data Transfers

As our operations are based in Cyprus, which is a member of the European Union, any transfers of your personal data within the European Economic Area (EEA) are conducted under applicable legal safeguards. Should your data be transferred outside of the EEA, we will ensure an adequate level of protection is maintained.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When significant changes occur, we will notify you by posting the updated Privacy Policy on our Website. Your continued use of our Website following such changes constitutes your acceptance of those modifications.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@petpeople.cy
Address: Gianni Ritsou 2, Agios Athanasios, 4107, Limassol, Cyprus
Telephone: 77777422